on the upside, i've dealt with this one before - and he was good! the only reason i'm going back is because the previous damage doesn't look like it can be permanently fixed - he said that many moons ago - so it's something i have to deal with every now and again. he knew what he was doing, addressed the problems by feel on examining me - so actually noticed all the clunking that others ignored. i felt like he was actually listening to me about the problem instead of just acting like he knew what it was and dismissing my own explanations of the pain/clunking/movement kwim?