Some of you have mentioned that you feel the Huggies product itself has changed with the introduction of Winnie the Pooh on the nappy. We are really sorry if this has caused a problem for anyone and will obviously investigate any complaint that has been received by our consumer advisory department. We'd also like to reassure you that the new product featuring Winnie the Pooh is a change to the design graphics only. With this launch, there has been no change to the way we manufacture Huggies nappies in terms of overall size, shape or absorbency. As such, we are a little puzzled to hear what some of you are experiencing.
Our number one priority is to ensure that we continue to provide you with the highest quality product that you have come to expect from us. We take every complaint very seriously, which is why we ask that you contact our Consumer Advisory Centre with your feedback on 1800 028 334 (or via email at the Huggies Australia website). By providing us with the details of your concern, we can get to the bottom of any issues that arise.
Once again, thank you for your feedback.
Kind regards,
The Huggies Team.
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