That does sound normal for a port-a-cot mattress. They are pretty horrid. We have had to use ours quite a few times with trips interstate with DS. I used single bed sheets to make sure they were tucked in. I think you can get port-a-cot sized ones but that seems a bit $$ for us.
The mattresses are hard and horrid. I always used a sheepskin underlay or blankets under the sheets to pad ours out. Not to make it spongy but just to give it a bit of padding. Only used the thing when DS was past 6months otherwise he was in with us anyway. Often I would get him to sleep in the port-a-cot and then when we went to bed bring him in with us as it was more comfortable for him.
most matress in portacots are terrible & hard. I found it to be more of a prob when DS could move around, as that's when he noticed it more & it was kind of noisy. We got the egg shell foam from clark rubber, cut it to size & then use a fitted sheet to keep it down firm. DS loved it sooooo much we actually did the same in his cot, for winter it kept him so cosy & he slept much better.
Otherwise you can actually buy a special padded sheet designed for the cost themselves, they have them online....you should be able to google it. HTH.
They are horrible but prob not much different to pram basinettes which babies seem to be able to fall asleep in. We never had a problem with our DD falling alseep in hers - I even put it in upside down one day so it was REALLY hard! Ooops!
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