Thanks guys. I was hoping to get some opinions of people working in the industry.
After speaking with mum this morning she is certain she wants to see a solicitor and has no interest in going in to see the groomers again. When she went in to retrieve his collar she could see a poodle on a table with a choker with noone around as if they had forgotten what had just happened?!
She is also contacting NSW animal welfare as they seem to regulate the legislation and code for animal groomers. And ofcorse the RSPCA and the local council.
Would the local paper perhaps be interested in this also? It's awful to think that people are taking their animals there with no idea of how dangerous they are.