We got one off ebay too, I couldnt really find any around here. The one we have is a little staticy but when I use just a standard monitor I get the same static so it must just be all the static in our house! At the start I thought it was a bit excessive to get the video monitor but now and really happy as it will make life a lot easier and reasssuring to be able to roll over and see baby still sleeping/breathing rather than checking every few minutes! I assume by information you mean static that you are getting, try a normal monitor at your house first too before you send it back as it may be where you are placing it.
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