Hon, after all those instances, if they wont do anything honestly I would pull her from that school. Seriously if they cannot get thrings done right which sounds like they cant and they have added to your DD confusion about the hat re the hook etc, she shouldnt be treated like that at all, honestly I would pull my DD from that school if it was happening at her Kinder at the moment. The treatment you mentioned thats happened is wrong on so many levels. It really needs to be told to the ED department to be addressed too. I feel though they are not taking your DD or yourself seriously, if they arent who can you speak to? Go straight to the principal hon and Ed dept.