Put your concerns in writing and also document your current contact with staff so far and their response (or lack of) Email your letter to the school and CC your local education district. Call the school if you need contact details for them, ask for the name and email of the person at district office in charge of your school (we have SED's in NSW) Give them a time frame to respond to your concerns and indicate or give ideas of what you'd like to see happen moving forward. Also indicate that if your concerns are not addressed to your satisfaction you will take your concerns further. It sounds like your school has a "culture" of poor response to parent concerns (of course I only have your experience to say this and you may have come across the particularly ineffective saff members). Im a teacher and I hate it when other schools/teachers let our "team" down!