I went shopping at coles the other night and purchased a few items. I only bought some cheese (just cheapo coles brand cheese), cheapo coles brand toothpaste, 3 bananas, small packet of bacon, cheapo coles brand crumpets, gingerbread cookie, and maybe one or two other small things like a bottle of milk or something. I paid on my debit card and it was $27-something in total.
I've looked at my bank statement today and they have taken $81 out of bank account!! I definately didnt buy $81 worth of things so I have no idea what happened. I dont have my reciept , I have looked for it but cant find it. I think hubby has thrown it in the bin because I always keep the receipt in case I need to take something back.
This has totally killed my budget for the week, and $50 is heaps of money for us. Do you think Coles would give me a refund if I went in and explained the problem? Has anyone successfully gotten a refund like this, without a receipt?
Did you get cash out at the same time?? That's thrown me out a couple of times Otherwise I would get your bank statement, and try and remember which checkout you used and what time - that way they can go back through their systems.
id definatly find out if cash was taken out and i mean by the check out chick! a chick did this to me, she added $50 for cash out lucky i always read the amount before putting my pin # in and caught her!
i doubt you'll get a refund but definatly bring it to there attention
No I didnt get any cash out. I never get cash out. I did check the docket before I signed, it was $27, and some amount of cents that I dont remember. I have a debit card, I do not do eftpos as I get charged for the transaction, so it gets put through as a "credit" transaction and I sign the docket like you would with a credit card.
I know which register I went to, and I would be able to describe the guy that served me, and I know the time and date I was there. Maybe if I give them a call they might be able to tell me if they can do anything.
sunflowa_girlie: can they actually go back and check their computer for the transaction, if I know the time, date, register etc??
JwithJ, thanks so much for your advice . So do I just show up at that particular Coles store, tell them my problem and all the details (time, date, register, the guy that served me - i dont remembe rhis name but I remember what he looks like, hopefully they know their staff!) and they can look it up?
I remember the time because when I got into the car, I looked at the time in the car and it was 6:52pm and thought yay I'll be home in time to see Masterchef (lame i know, LOL) otherwise I wouldnt have remembered the time.
LOL ok now this is soooo dumb! I asked my husband again and he says 'oh yeah, i remember now, i did buy some new knives at coles..' So I found his reciept in the car and, of course, it was the $81. I dont know why he didnt tell me this before (or why he bought new knives when ours are completely fine.. what a waste of money).
My other transaction for $27 is still pending - its there but just hasnt come up on my statement yet. hahahaha!!!!
From my experience working at a bank you will probably find that Coles wont help you out. You will probably need to do a disputed transaction at your bank. This seems to happen to a lot of people.
Whoops... Finished reading after i posted. Glad you worked it out!
Reply With Quote
Registered User
Can I get a refund if I dont have a receipt?
Otherwise I would get your bank statement, and try and remember which checkout you used and what time - that way they can go back through their systems.
.. That's great news & some extra new knives as a bonus
Bookmarks