For example:
Situation - Role as Research Support Officer at Department of XYZ
Task - Needed to ensure that managers were kept informed of policies and procedures
Action or approach - Initiated monthly newsletter, which was emailed to each manager. Took responsibility for writing the main articles. This involved obtaining ideas and input from other stakeholders to ensure that the articles reflected managers' needs (in terms of content and language)
Result - Feedback was consistently excellent. Received divisional achievement award for newsletter quality. Led to improved lines of communication between managers and the Research Support Unit.
Once this has been achieved, the applicant can then write the draft paragraph in full. For example:
'As Research Support Officer at the Department of XYZ, I needed to ensure that managers were kept informed of policies and procedures. To do this, I initiated a monthly newsletter, which was emailed to each manager. I took responsibility for writing the main articles in each publication. This involved obtaining ideas and input from other stakeholders to ensure that the articles reflected the needs of managers, both in terms of content and language. I received consistently excellent feedback in relation to this newsletter from these internal clients and my own manager. I received a divisional achievement award for the quality of this newsletter from management. Importantly, this initiative resulted in improved lines of communication between managers and the Research Support Unit'.
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