I would also NOT recommend Toni & Guy.
Definately going to go there soon! When I want my hair done I want to feel pampered and relaxed... not be a lump of playdough to be played with while the dresser bops around to music... sometimes it seems that it has to be all about them more than the customer doesn't it?
Well i want some where that Mum is going to be comfortable - that doesnt sound like something she would enjoy at all!

Will definatly avoid T&G... i am one of those people that doesnt really have time for my hair - and really couldnt be bothered and as such have never really gone and had a proper haircut or paid much for them!!! thats why i dont really know where to start