Finally getting back to replying about using the shampoo & conditioner - first day my hair felt like straw. Overall got better as I used it until I put it up wet a couple of days in a row (it had been nice and soft feeling at the top). Now I've worked out that I shampoo the top half well (work into scalp) and condition the ends only (I have shoulder length hair) and I can go 2-3 days between washes.