Omg Ouch!!!!

[[M]umma[M]ia]

ouch!!!

[Aimz]

Here is the letter I'm going to send. Suggestions/changes would be appreciated.

To Whom It May Concern,

RE: Dove Cleansing Towelettes

I have been a loyal Dove customer for many years. A product that I use every day, as part of my skin care regime, are the cleansing towelettes. Usually, I have had no problems with this product.

This morning, however, I was using a towelette and experienced a sudden, sharp pain on my left cheek. When I looked at the towelette, I noticed a tiny shard of metal embedded within the cloth. When I looked in the mirror I noticed that it had left several nasty scratches on my face.

I have enclosed the towelette as well as the remainder of the pack which was purchased at Coles, **** ****. I would appreciate a full refund as well as reimbursement for the postage.

I don’t know how this shard of metal became embedded within the cloth but I hope it is something you will seriously look into. Understandably, I have lost confidence in this product.

A response would be appreciated confirming that you are investigating this incident and also outlining how you will prevent this from happening in the future.

[diva det]

hey there
make sure you take heaps of pics of the cloth before you send it to them- that way you have them as evidence. I would be ringing them rather than sending it to them- and when you send it- register it so that they have to sign for it so it doesnt get 'lost' in the post!!!!
Its not good enough- you were hurt!!!!
Push it !!! What would have happened if you somebody had tried to wipe their eye make-up off with that cloth!!!!
HTH
odette

[Aimz]

I ended up sending a photo of the cloth and I also forwarded a copy of my letter and photos to the ACCC product safety department.