hey there
make sure you take heaps of pics of the cloth before you send it to them- that way you have them as evidence. I would be ringing them rather than sending it to them- and when you send it- register it so that they have to sign for it so it doesnt get 'lost' in the post!!!!
Its not good enough- you were hurt!!!!
Push it !!! What would have happened if you somebody had tried to wipe their eye make-up off with that cloth!!!!
HTH
odette