Hijack away

I always thought that situations should be handled confidentially where ever possible.
What on earth do they think they are doing, in your case it would have been much better to suss out the situation first..
I find a lot of things at DD's school are act first, think later. It seems to be that way a lot now.
I've had a run in with DD's previous PE teacher, they were doing a subject on relationships, the kids had write down who they like and who they hate, pretty stupidI thought. Anyway DD wrote down that she hates her father (xh). The teacher (not a trained councilor) pulled her aside after the lesson and started digging, asking all sorts of questions. DD got really upset by the whole thing. I rang the school the next day and told the teacher off something shocking.
If she wanted to do something,she should have checked the school records first, and then either approached me, or arrange for the councilor to talk to DD.
The poor teacher was in tears when I had finished with her. She kept talking about legalities, meaning that the DD may have been molested and the children's services would need to called in. If xh had so much as laid a hand on DD, there would have been no need for children's services... iykwim..