Thanks again for your responses.

I did write the letter without the emotibecame focused it more on the importance of clear communication, and getting processes in place, especially when dealing with miscarriages. I was more angry that the OB who performed the op, had said she would try to sent off or get results from what she could. And she was aware of the previous results, other medical history etc. BUT somehow she forgot about my appointment and wasn't even rostered on!!
To add to it, the receptionist kept insisting that I should have attended an appointment the day before (was supposed to be my first antenatal appt) which I had asked to be cancelled when I went for the d&c!
And then when finally seeing the poor OB that had to 'deal' with me, the only room vacant was a Pre labour room! With all the posters and info on the walls! He didn't even have any of my records, he knew of no results, he just rang my GP to see the results of BT from when I was pregnant!

Yes I was less than impressed!