MLR1901, that's pretty rotten. When the world comes crashing down, you really need the processes to run smoothly. I hope they make some positive changes based on your feedback so that no-one else has the same experience.

L&B, gotta love those Drs who tell us to "look on the bright side". I keep getting "mother nature did you a favour"... It's one thing for us to grasp at any positives to cope, but other people are just dismissing our pain when they do it.