LOL, thanks for the advice and for typing it one handed holding your little one. They are like wild animals! I think one of the problems was I was showing that I cared. I have to be more nonchalant. Learning their names is a good one. I am going to be going to the same school regularly so that is a great tip. It is hard to work out exactly how I should act when someone is very rude and disrespectful. Most kids are OK but the ones that seem to have emotional problems are the hardest. They really don't care what you say to them and usually are in trouble from a range of teachers so punishment doesn't help.I will read the discipline policy and have a chat to the coordinators. What do you think? Thanks again