the selection criteria should be much the same, so the application you oringinally used should be pretty ok. i would definitely add your current role, and speak to your supervisor about being called on your behalf - you might be lucky and find that they are doing part of the application process

you've been there a few months now if memory serves. make mention of your stats - how, as you've become familiar, they improved. you've had positive coaching experiences, adapted to the environment well embraced the challenges you've been handed. you're proficient in the use of SUW, and any other programs you've been asked to use. you complete your calls in an efficient and timely manner. if you've had positive feedback through national feedback tool, mention it. reduction in contact to TSO's as time has gone on etc. as a temp, if you've had limited queue experience (FCSO, eans, estimates etc) make mention of that, but also mention that you've picked up other information from those around you and are keen to expand that knowledge base to make you more eficient in being able to take customer enquiries from start to finish etc

pm if you need any advice hun and good luck! i'm sure you'll be fine...

BG