Hi Lulu2,

In the past I have used the book "How to address selection" by Anne Villiers. Anne was on many panels for public service jobs and it's an easy to read book. It also contains examples of common criteria and good and bad responses.

As the ladies above have said, each criteria should contain examples of a situation, actions you have taken and the outcome/result. You can address the criteria in a paragraph form, dot points or a combination of both. For some I find it easier to write a dot point list and then select two to further enhance and use as my examples.

It may seem obvious, but the panel wants to know what you have done, so you need to say 'I did' and sell yourself. You can also use experience gain at home, through volunteer work, social or sporting groups etc.

Addressing selection criteria can be a PITA but if it gets you a job you really want it is worth it. Good luck.