Over and above the cover letter and provision of the resume, with govt job applications you need to include a statement that addresses all criteria (both essential and desirable) in the ad, so what I do is list all their criteria as headings, and then put dot points or a paragraph(s) under each showing how you cover each one off. It is a PIA, but necessary to get these roles. If he doesn't have the desirable criteria, just make a quick point of saying that he is happy to train to receive those quals, and perhaps outline any others he might have, or work experience that shows he is capable. Good luck.
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