However, if someone tells you politely that they are not interested, and you still visit once a year, i don't think this is appropriate and it is this kind of thing that leads people to feel the need to get nasty to get their message through that they are not interested.
As I said before, we have to visit once a year, in case you have moved on. Different people have different views, and its only fair to give everyone the chance, rather than ignoring a house because 10 years ago the people who lived there didn't want to us to visit.

Think about it this way: There's a bush fire near your house, and the Police warn you and your neighbours to leave because there is imminent danger. Inevitably there will be someone who chooses to stay in their home, and thats fine. But the Police will continue to warn them of the danger, because they can't just sit by and watch it happen. The Police don't care that this person has already said no, they're gonna warn them again anyway, and they'll keep warning until the last second, just in case THIS time the householder decides to leave. Would you view that as inappropriate?

I don't want this discussion to get out of hand - I was simply answering aussienic's initial question, and trying to share our insight. I understand that some people don't like what we do, but I am not going to apologise for doing what I feel is the right thing to do.

If you have any further views or questions Kate07, please feel free to PM me