OK, this isn't quite the same, but I'm not one to turn down a rant opportunity! At a cc centre where I worked briefly, there was a little boy whose family sent him in with a glass bottle to drink his formula out of. The director was in one day, and asked why he had that, then told the GL that she would have to tell the parents to bring in a different bottle, as glass wasn't safe. That night, the GL spoke to the father who said "we have heard about some research suggesting that plastic bottles leach chemicals into the milk" When this was relayed back, the state operations manager stepped in and said "well, they're wrong. that only happens if you microwave them?"

Meanwhile I'm sitting there quietly, blood boiling, but too new to jump in and do anything, as it wasn't my business. WHO CARES if it's wrong? It's what the parents believe and it should be their choice, and the only reason they wanted to change is because they were too lazy to sit with the child while he had the bottle. They tried to pull the "safety" reasoning, but another branch of their organisation allows all children to drink out of glass tumblers, even under 2s. So that's BS.

The family were forced to change. I left one week later. The organisation that runs this service is widely regarded as "the best" (and in some states, they are) but in this instance, just riding off someone else's reputation.

I don't think you would have offended anyone with your rant. As a professional, I don't generally mind hearing stories about another professional offering poor service or advice. find it gives me the chance to paint the "here's how it should look" picture.

I hope you got some good advice in the end!!