We phoned the taxi companies who told us under 2 she was exempt, we ordered one anyway & he showed up and tried to tell us it was safe... but the child restraint wasn't fitted. The car seat wasn't even buckled in! And it was totally unsafe. I made him stop and we got out. I then phoned the taxi company that said he was the only one on the road with the seat. So I put her in the hug-a-bub sling and then we got back in and continued on. I was irate and wrote a cranky letter, unfortunately nothing came from it.