Itti Bitti Customer Service

[BamBam]

So it all started about a month ago. I ordered 4 nappies to add to my stash and 8 extra inserts.
The nappies were all fine, but one of the hourglass shaped inserts had threads coming undone, and there was an obvious 'hole' between layers.

I emailed them within office hours, enquiring about an exchange. I got nothing back. The insert went to the back of DS2's drawer, and I was too busy to really follow it up. It was only the hour glass insert, and although annoying wasn't to big a deal.

But then the other day, one of the snaps completely snapped on my Rockmelon itti bitti. I decided this I was definitely going to try and get an exchange on as it was less than 3 months old.

So again, I contacted them within business hours. Again got nothing.

I'm starting to wonder if they just ignore the customer service emails they don't want to hear about. When I ordered my nappies, I was contacted the very next morning for my CC details. Go figure.

Very frustrating!

Has anyone else had any experience with Itti Bitti in this way?

[briggsy's girl]

i ordered Itti's and got the parcel within a few days - part of the order was missing - emailed them (outside of office hours) - had a reply within 12 hours, and the missing items were sent to me within four days

perhaps look to see if there is a customer service phone number. i know when i put my order in they realised they could save me money and actually called to let me know, so i have no issues with customer service at all...

[LimeSlice]

They are usually pretty good.
I would suggest persisting. Email and use the contact page on the web site.
Or alternatively you could put in an order, and talk to them when they respond to it lol

Good luck - I have never had an issue with any of my ittis, I have a couple of dozen. But I know she would love to hear about any problems you are having, and Im sure she will resnap the nappy and replace the booster for you.

Good luck, let us know how you go

[Nelle]

Doesn't fit in line with my IttiBitti experiences. Can you call them?

[BamBam]

Doesn't fit in line with my IttiBitti experiences. Can you call them?

I've ordered from them 3 times, and they were brilliant those three times! I expected better, I really did.

Do they answer outside office hours?

[Arimeh]

The only time that itti haven't responded to me (because I'm currently getting replacements for my shredded ones) is when I've changed emails or something - and it goes into their junk email box and they don't notice it.

I'd chase it up definitely, because this is not their normal service. They are usually brilliant!

[Visitor8]

Since they have JUST donated 15 thousand dollars worth of nappies to the bushfire victims I would say she might be a bit busy? How long between emails and how long ago did you email?
Another hting is to make sure your email isn't bouncing (happens with hotmail all the time) or that it's not going into your junk folder.
Good luck. Sue is usually wonderful!