Itti Bitti Customer Service

[Nelle]

Doesn't fit in line with my IttiBitti experiences. Can you call them?

[BamBam]

Doesn't fit in line with my IttiBitti experiences. Can you call them?

I've ordered from them 3 times, and they were brilliant those three times! I expected better, I really did.

Do they answer outside office hours?

[Arimeh]

The only time that itti haven't responded to me (because I'm currently getting replacements for my shredded ones) is when I've changed emails or something - and it goes into their junk email box and they don't notice it.

I'd chase it up definitely, because this is not their normal service. They are usually brilliant!

[Visitor8]

Since they have JUST donated 15 thousand dollars worth of nappies to the bushfire victims I would say she might be a bit busy? How long between emails and how long ago did you email?
Another hting is to make sure your email isn't bouncing (happens with hotmail all the time) or that it's not going into your junk folder.
Good luck. Sue is usually wonderful!

[Kitt3n]

i emailed them before christmas and never heard back.

[melbel]

Also Sue is in the process of moving house...it is quite possible in all the kerfluffle of that the she has missed your email...or possibly her email programme has been spamming them...I have this problem with one of my US suppliers...when I use one of my emaill addys I never hear fro them as my emails go directly to their spam box.When I use my other email address i get replies within hours (allowing for the time differences!) ..... it appears their anti virus security/firewall doesnt like me!
Try a phonecall.....I am sure Sue wont mind!!

[*Lisa*]

I have found itti bitti's customer service to be amazing!!

I can only imagine they are very busy at the moment as missymoo and melbel mentioned, I'd give them another go and I'm sure they'll help you as soon as they can.

[boomba]

I am sure they are just relly busy! They have always been really good! Maybe check you have the right email adress? I know I have emailed people and have not noticed till weeks later that i mised a letter

Good luck hope it can be fixed soon.

x

[maz]

One thing we have to remember...we are all human....life does still move clockwise for us all and little things can often get in the way.

I have had emails from customers and havent realised as they have gone straight to my spam folder, even when they have bought form me and exchanged emails in the past.

Here is a cut and copy of the 'contact us page'

Contact Us
the itti bitti nappy co pty ltd
PO Box 73
Lorn NSW 2320
Ph: 02 6862 6760

ABN:53 125 462 955
To contact us, please use the form below or email sales@ittibitti.com.au.

Our office hours are Monday to Friday 9am-4pm.

In office hours, we will usually be in touch within a few hours, however occassionally it can take up to 48 hours to get back to you - particularly at busy times. Please mark your enquiry as urgent, if you need a prompt reply, thanks.

For customer service enquiries please email sales@ittibitti.com.au

For all wholesale enquiries, please email sue@ittibitti.com.au

Please note: if you are emailing us about changing your address whilst trying to place an order, there is currently a glitch in the system which won't allow you to do it. Please just note your changed address in the comments section when checking out and we will amend it for you prior to sending your order out. Thanks


She does have an answering machine and to be honest...Sue would have to be one of the most down to earth and helpful wahm's there are. Between her and her beautiful sister, you couldnt find anice pair of chickies!

Try the number and thank her from us all for her wonderful donation for the Vic Bushfire victums