Itti Bitti Customer Service

[briggsy's girl]

i ordered Itti's and got the parcel within a few days - part of the order was missing - emailed them (outside of office hours) - had a reply within 12 hours, and the missing items were sent to me within four days

perhaps look to see if there is a customer service phone number. i know when i put my order in they realised they could save me money and actually called to let me know, so i have no issues with customer service at all...

[LimeSlice]

They are usually pretty good.
I would suggest persisting. Email and use the contact page on the web site.
Or alternatively you could put in an order, and talk to them when they respond to it lol

Good luck - I have never had an issue with any of my ittis, I have a couple of dozen. But I know she would love to hear about any problems you are having, and Im sure she will resnap the nappy and replace the booster for you.

Good luck, let us know how you go

[Nelle]

Doesn't fit in line with my IttiBitti experiences. Can you call them?

[BamBam]

Doesn't fit in line with my IttiBitti experiences. Can you call them?

I've ordered from them 3 times, and they were brilliant those three times! I expected better, I really did.

Do they answer outside office hours?

[Arimeh]

The only time that itti haven't responded to me (because I'm currently getting replacements for my shredded ones) is when I've changed emails or something - and it goes into their junk email box and they don't notice it.

I'd chase it up definitely, because this is not their normal service. They are usually brilliant!

[Visitor8]

Since they have JUST donated 15 thousand dollars worth of nappies to the bushfire victims I would say she might be a bit busy? How long between emails and how long ago did you email?
Another hting is to make sure your email isn't bouncing (happens with hotmail all the time) or that it's not going into your junk folder.
Good luck. Sue is usually wonderful!

[Kitt3n]

i emailed them before christmas and never heard back.

[melbel]

Also Sue is in the process of moving house...it is quite possible in all the kerfluffle of that the she has missed your email...or possibly her email programme has been spamming them...I have this problem with one of my US suppliers...when I use one of my emaill addys I never hear fro them as my emails go directly to their spam box.When I use my other email address i get replies within hours (allowing for the time differences!) ..... it appears their anti virus security/firewall doesnt like me!
Try a phonecall.....I am sure Sue wont mind!!

[*Lisa*]

I have found itti bitti's customer service to be amazing!!

I can only imagine they are very busy at the moment as missymoo and melbel mentioned, I'd give them another go and I'm sure they'll help you as soon as they can.