So it all started about a month ago. I ordered 4 nappies to add to my stash and 8 extra inserts.
The nappies were all fine, but one of the hourglass shaped inserts had threads coming undone, and there was an obvious 'hole' between layers.

I emailed them within office hours, enquiring about an exchange. I got nothing back. The insert went to the back of DS2's drawer, and I was too busy to really follow it up. It was only the hour glass insert, and although annoying wasn't to big a deal.

But then the other day, one of the snaps completely snapped on my Rockmelon itti bitti. I decided this I was definitely going to try and get an exchange on as it was less than 3 months old.

So again, I contacted them within business hours. Again got nothing.

I'm starting to wonder if they just ignore the customer service emails they don't want to hear about. When I ordered my nappies, I was contacted the very next morning for my CC details. Go figure.

Very frustrating!

Has anyone else had any experience with Itti Bitti in this way?