Also Sue is in the process of moving house...it is quite possible in all the kerfluffle of that the she has missed your email...or possibly her email programme has been spamming them...I have this problem with one of my US suppliers...when I use one of my emaill addys I never hear fro them as my emails go directly to their spam box.When I use my other email address i get replies within hours (allowing for the time differences!) ..... it appears their anti virus security/firewall doesnt like me!
Try a phonecall.....I am sure Sue wont mind!!
I have found itti bitti's customer service to be amazing!!
I can only imagine they are very busy at the moment as missymoo and melbel mentioned, I'd give them another go and I'm sure they'll help you as soon as they can.
I am sure they are just relly busy! They have always been really good! Maybe check you have the right email adress? I know I have emailed people and have not noticed till weeks later that i mised a letter
One thing we have to remember...we are all human....life does still move clockwise for us all and little things can often get in the way.
I have had emails from customers and havent realised as they have gone straight to my spam folder, even when they have bought form me and exchanged emails in the past.
Here is a cut and copy of the 'contact us page'
Contact Us
the itti bitti nappy co pty ltd
PO Box 73
Lorn NSW 2320
Ph: 02 6862 6760
ABN:53 125 462 955
To contact us, please use the form below or email sales@ittibitti.com.au.
Our office hours are Monday to Friday 9am-4pm.
In office hours, we will usually be in touch within a few hours, however occassionally it can take up to 48 hours to get back to you - particularly at busy times. Please mark your enquiry as urgent, if you need a prompt reply, thanks.
Please note: if you are emailing us about changing your address whilst trying to place an order, there is currently a glitch in the system which won't allow you to do it. Please just note your changed address in the comments section when checking out and we will amend it for you prior to sending your order out. Thanks
She does have an answering machine and to be honest...Sue would have to be one of the most down to earth and helpful wahm's there are. Between her and her beautiful sister, you couldnt find anice pair of chickies!
Try the number and thank her from us all for her wonderful donation for the Vic Bushfire victums
I to have had nothing but good experiences from Itti Bitti, I have always recieved orders with a couple of days and one time they did accidently leave something out, I contacted them via email, they replied proptly and it was sent within a few days.
I hope that it is a honest mistake and it is sorted out quickly
Thought I should update.
Apparently my very first email was received and she thought she had replied, but obviously she hadn't. She was quite apologetic about it all. They're going to replace/repair the nappy and insert after all that, which is great.
I know I might have sounded a bit rude, but I have dealt with another nappy company who flat out ignored my emails and calls when my order did not arrive and was told to call back later as they had "other customers waiting". In the end I got next to nothing of what I actually ordered!
I was going to stand my ground this time and not be pushed around. I did apologise to the lady, and explained to her that I got a bit anxious due to my above experience, and all is good again!
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