CBG, i got mine from appliance surplus too (even after i read one bad review that i dismissed) and had no dramas. I actually found there customer service lady to be most helpful when i was itching in my pants to get delivery of it and then again later when i had a question. My step sister also bought one from there
ladies, just wanted to share this, as, when i was shopping around, i was looking at reviews and contacting each online "shop" to see the best deal i could get

We are more than happy to consider a price match for you on any item however in the case of Appliance Surplus I am unable to help.

We have been advised by the Australian Distributor of KitchenAid, Peter McInnes, that these machines are not genuine Australian machines and will not be covered by a manufacturer's warranty.

If you have any further queries please contact us or if you would prefer clarification from Peter McInnes they can be contacted on 1800 990 990.
hopefully you won't have any troubles, but wanted to share just in case.

i ended up going through Kitchenware Direct - i sourced prices from several sites, sent them an email, and got this back. i then called to process the order, and it was here within four days!

we have a black Mixer, Processor and Blender. DH and I talked about the different attachments for the Mixer, and what it could do, but he was interested in getting the seperate processor as he is more confident in using seperate things, rather than too many attachments. we did get the pasta attachments (got it just before Christmas, need to find a fail safe recipe!), the ice cream maker (again, haven't used it yet). not sure if it was cos we ordered a lot from them, but they threw in a cover for nothing for the mixer - need to come up with one for the blender and processor now!