I think what you have written sounds perfect. I wouldn't mention anything about neg feedback/paypal yet. It is best not too make her too defensive to begin with. If she thinks you sound reasonable and aren't "threatening" her with feedback, etc. she will probably be more willing to help you calmly. I would wait and see what she comes back with before telling her how much compensation you want for the lesser model. I think it's best to see how she responds before going into any more detail.
I totally agree with everything that Trish has said.
Good luck. I hope she is reasonable about it.
I'm not sure what I would ask for in regards to 'compensation' for a lesser model.
Would you be happy for her to pay you the repair costs only? Or do you definitely want a partial refund as well? Are you able to get an idea of what the non-Elite models are being sold for on eBay? Can you then come up with a figure based on what you actually paid? Is there a big difference?
Hi X,
Im, going to contact ebay myself as I did mention damage eg the marks I also stated that it was a used pram not to mention all the photos that show any marks and damage.
If you note in my description I mentioned about taking as accurate pictures as I could, if you refer back to those pictures there are no caps at the front so it may pay to check photos out a little better.
As for it not being an elite, that was a typo error on my behalf but in saying that I put enough photos in the ad for you to see exactly what the pram was. You took almost 2 weeks to pick the pram up obviously due to the fact that you had plans over the first weekend (not my problem)and were just too lazy to pick it up through the week.
Maybe I should research storage fees and invoice you as we are not storage king.
My ads also say no refunds.
In short I think I provided enough info for you to have made a decision on the purchase, I'll get back to you after I contact ebay.
As for the damage on the handle bars, the reason it wasnt mentioned is because I wasnt aware of it so I'm not willing to take any blame for that, for all I know it couldve happened while in your hands.
You sent these emails three and a half days after you picked it up anything could have happened within that time.
Ok I have called ebay and the representative looked at the listing as well as the emails that you sent and he doesn't think I did anything wrong, he agreed that the photos showed adequately any issues with the pram and my description was fine, he also pointed out that in my description I referred to the pram an urban double not the elite.
He has advised me to not pay for anything and too advise you to follow the correct route and to contact ebay and dispute it with them, they will open up a dispute from an independant stand point and make a decision. I think this is the best plan of action for you.
Thanks
I have tried to amicably resolve this dispute with seller, but they were rather rude in their response. The seller advertised this as the "elite" model, both in the title and in the first line of the text. It is the standard model, which is a cheaper version. The seller claims this was a typo (not my fault they didn't read their ad before submitting), and It was referred to twice, so I assumed they knew what they were selling. There is damage to the handlebar (big chunk of rubber missing - will attach photo if requested), despite being advertised as "great" condition in add. I withdraw my request for the caps to cover the wheel screws as this was shown in photo. Would have tried to resolve this on the spot with seller but she left it on the doorstep and was not home when I came to collect, so had no choice but to take goods. I left 3 days before contacting as the pram had a flat tyre, and seemed to be slowly deflating, so I wanted to check that this was not an additional issue before contacting seller. I am willing to return item to seller for full refund, or partial refund of mutually agreeable value.
Yikes, how rude! It's amazing how rude people can be when they get defensive. I can't believe she feels she can justify calling it an Elite model because of a "typo" .
I have sold heaps of stuff on ebay, as despite having a very clear "please pick up within 7 days of auction finishing" (she had no t&c on her auction), I still have people come the 2nd weekend after an auction finishes, which I think is ok, unless I had said very clearly "you must pick up by X date, otherwise don't bid"
To say I'm lazy, or I should pay storage, what a cow!
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