Ok, need some opinions cos my hormones are all over the place and I get awfully cranky over the slightest thing!!
On the 5th June I won an item on ebay, and I paid immediately with Paypal.
I was patiently waiting (although it was for a nappy!!) for it to turn up, and I hadn't received any feedback or anything from the Seller. So on the 12th June I sent an email to them asking if they had received my payment ok, as I hadn't received the item (it was coming from Melbourne - so I would allow 4 days postage time). There was no response to my email, but when I went into my ebay account they had left positive feedback saying I was a good buyer, immediate payment blah blah blah...
So I waited until the 17th June and then wrote another email, thanking them for the positive feedback, but saying I still hadn't received the parcel, and asking if there was a problem, and if there was, I could try to chase up Aussie post this end. No response to that one either. That was in the morning, so in the early evening I got onto ebay and they sent me the Seller's details, and the Seller was notified with mine.
So then on the 19th June finally got an email from the Seller saying that they put the wrong address on the parcel and that they would send it tomorrow. So I ended up getting it on the 23rd June.
So I went to leave feedback yesterday morning, and I left neutral feedback. I said in the comments that the item arrived as described. I didn't rate them very high on communication or postage time. So then, I get this message from the Seller:-
Hi, was there a reason for the neutral feedback? If you were not happy with the item, you could have contacted me, I explained about the delay in delivery. Please let me know what the problem was
And I replied with:-
"I sent two emails before any response from you, and it took an ebay email detailing our phone numbers before you contacted me to let me know what was going on. The item is fine, which is why I said that it arrived as described. I know you contacted me about the wrong address being put on there, which is why i left neutral feedback, I could have left negative feedback but chose not to."
Then I got this one straight back from them:- Hi, I did not get any messages from you via ebay, I only realised you had been trying to contact me when I checked my emails, which i only do every few days. For some reason the messgages you sent went straight into outlook. This was the same day that the parcel was returned. I really wish that people would try to resolve problems before leaving neutral feedback. Thanks
So I haven't responded to that one. Surely its not bad to get neutral feedback?!?!!? I mean, do you think I was unreasonable for giving them that feedback? I thought I was quite nice!!!!
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