Thanks so much guys.

I just did the claim. I wrote out a whole long thing, but was only allowed 500 characters (yeh, i can really detail my claim in that length - grr) - so here it is:

The locking mechanism for the mobile drawers has fallen apart during installation. There is damage on many parts of the desk (happy to provide photos), which I believe go past any damage that could have been done by a rough courier. There are missing parts which i have been requesting since 25 Aug. Am happy to provide all evidence of communication.

With slow responses and inadequate replies I have no option but to submit a claim to componsate for missing/broken parts and condition of desk
What do you guys think?