very annoyed, but is it my fault?? neg feedback?

[Arimeh]

Ummm.. I know when we got our playgym - to buy the stairs was optional - you turned the slide over and it made stairs - or you could get another one - so you have slide on one side, stairs on the other.

They may not have got the extra optional part - so its not "missing" a part, as its not sold as part of the play gym. Thats if its the same as ours of course!

[spooky]

Ummm.. I know when we got our playgym - to buy the stairs was optional - you turned the slide over and it made stairs - or you could get another one - so you have slide on one side, stairs on the other.

They may not have got the extra optional part - so its not "missing" a part, as its not sold as part of the play gym. Thats if its the same as ours of course!

It's not the slide/stairs, it's the bit in the middle to climb onto - the step/seat in the centre of the playgym... without this you can't get onto the slide. They do come as part of the pack when bought new.

What is the "correct" etiquitte in regards to how long I wait for a response before leaving feedback?

[Ginger]

They have definitely misled you. this should have been mentioned in the item description. i would give them 5 days and then leave negative feedback.

[~Trish~]

That is very misleading. Definitely neg them if they don't get back to you or can't come up with a solution you are happy with. I'd give them 5-7 days.

[Arimeh]

Ahhh sorry - I misunderstood what part you were talking about.

My bad!

[AliBaby]

When did you email them??
Give them a couple of days before leaving feedback.

I just sold my playstation and forgot to send the power chord.It wasnt in my photo of the item either as It was still plugged in beind the tv. The guy msgd me and said could I send it or if it is missing could I pay for the replacement part. I have sent it today.

What I am saying is that it may have been a genuine mistake. So give them a couple of days to get bac to you and if nothing then leave neg feedback.

[NaeNae]

If you have emailed them give them a few days (say 3) to respond. If there is no response then open a dispute through ebay. If it goes unresoved then leave Neg feedback. I wouldn't do it straight off the mark gotta give people the benefit of the doubt for genuine mistake.

Hoping it all works out

Nae x

[~Trish~]

Unfortunately you can't file a dispute if you picked the item up . Ebay say all responsibility is in your hands once you've been to inspect the item yourself. Unfortunately with an item like that, it would be easy to not notice a missing part.