Given they're franchised, I'm fairly certain there's good ones and bad ones. They at least seemed incredibly friendly at my local store, hopefully that continues all the way through

DH had a loose screw in his glasses a few years ago, we took them to a Specsavers to ask them about it as they fixed it for free! The glasses weren't even from there, so we were pretty happy about that


Sent from my iPhone, probably while a toddler sits on my head.