Thank you so much for all taking the time to reply. What a range of experiences!
I can't really believe we have to put up with such poor service from all of our choices of phone providers. Looks like they are all as bad as each other at worst.
I am glad to hear of some good experiences and hope that those of you with bad experiences feel just a bit better for having vented! I am grateful for the heads up. Sadly, I have similar experiences to some of you with Optus... Arrrgh!
Phew, not really any closer to knowing what to do, but I am pleased to hear of the Vodafone merge/Telstra tower use...
I'm with 3 and they are okay. Customer service is a bit annoying (offshore) but they do always help me out when I need it. My DH always complains about the coverage but I dont have too many drop outs (though he is on the phone a lot more than me!). I have heard a lot of bad things about optus and everyone I know who is with them complains a lot. I dont think any of the telco's are great here so its a matter of choosing one that has the best phone/plan for you.
I had issues with one of my phones sent it for repair under warranty so ok, couple weeks after getting back same problem by then out of warranty but they were good and had the date of the prob originally so I was still covered then they couldn't properly fix issue so replaced phone with brand new one. Can't complain there. Got replacement phone to use while all this was happening
Looks like they are all as bad as each other at worst.
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