Experiences with 3mobile?? Are they reputable - well as much as a phone co can be ;)

[shellbell3]

I've been with 3 for a few years now and had no issues.
Don't know about customer service line cause if I've ever had an issue I go into the store and get them to help sort it.

[feeb]

DH has mobile with them and has no issues using in Melbourne, Sydney and a few major country vic areas.

[Feijoa Mum]

I am with 3 too and have been for about three years now so you could say im pretty happy with them.
DH did have some issues with coverage a while ago but he was working in a very remote part of country at the time.
They have recently merged with Vodafone so they now have a bigger network and it also means free calls to vodafone too

[indie24]

I have been with 3 twice with phones. The first time coverage was shocking so switched providers for a couple of years. When I changed back to 3 I found the coverage much better than previously. I never had any problems in the city with them. Coverage in the country can be hit or miss. I really don't like their customer service line at all.

[onthefly]

My only issue has been spotty coverage.
I've only used customer support a couple of times and found it fine. No problem with my phone (but I was careful not to get a nokia)
I went with them as they have a $19 plan, which suits me.

[jackrose]

Thank you so much for all taking the time to reply. What a range of experiences!

I can't really believe we have to put up with such poor service from all of our choices of phone providers. Looks like they are all as bad as each other at worst.

I am glad to hear of some good experiences and hope that those of you with bad experiences feel just a bit better for having vented! I am grateful for the heads up. Sadly, I have similar experiences to some of you with Optus... Arrrgh!

Phew, not really any closer to knowing what to do, but I am pleased to hear of the Vodafone merge/Telstra tower use...

[Maisy]

I'm with 3 and they are okay. Customer service is a bit annoying (offshore) but they do always help me out when I need it. My DH always complains about the coverage but I dont have too many drop outs (though he is on the phone a lot more than me!). I have heard a lot of bad things about optus and everyone I know who is with them complains a lot. I dont think any of the telco's are great here so its a matter of choosing one that has the best phone/plan for you.

[shellbell3]

I had issues with one of my phones sent it for repair under warranty so ok, couple weeks after getting back same problem by then out of warranty but they were good and had the date of the prob originally so I was still covered then they couldn't properly fix issue so replaced phone with brand new one. Can't complain there. Got replacement phone to use while all this was happening