Guys help me. I'm really starting to get a tad p***ed off!
I've spoken the company again. They say they won't refund me the bank fee's as it was probably a problem with my computer. A power surge or something.
I know it wasn't, as it was only happening on one page & it happened 3 times! I was on 2 other sites (here & FB) at the same time, if it was a drop out in my net or something, those pages would've dropped out too. & it wouldn't have been only that page on that site!
So, if I bought the one item I planned on buying, it would've cost me $35.95. Fair enough. The money was there to cover that. I know there wasn't $107.85 in the account! Thats a whole $71.90 I wasn't expecting to go through, & as my bank said, I didn't give those two transactions authorisation.
Then, because there was no money in my account for my phone bill, it was reversed. Another $35. Then an overdrawal fee of $30. I would not have been overdrawn if it wasn't for the web site stuff up!
I tried to ring them again. All they would talk about is the refund they originally said they'd give me. But, after another phone call, one of them mentioned a $35 refund. It wasn't $35 at all! It was $70!! Then she practically hung up on me saying the first one would ring me back once the refund had gone through.
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