bj

i would ring and ask them to reverse the fees again go armed with information on your repayments (cc if you have any) and the fact you havent been overdrawn before etc.

Explain what happened and plead. Dont get angry - cry if you have to.

Remember it is better to kill them with kindness - angry voices will get you no where in customer service!

I agree with your other poster. We have had fees turned around many a time by proving we are good clients and up to date with payments and that this is a one off misunderstaning.. etc


try again hun!