Sorry to hear that you're going through renovation dramas fionas...as if renos aren't stressful enough?!
No, I haven't ever been in the type of situation you're in so consequently haven't needed to call in the media, but I wondered whether you've tried to contact Consumer Affairs or an ombudsmen in your state for the industry concerned? Usually they have some type of avenue to give you some support and possibly give the company in question a bit of a push??
Yep, I know what you're saying Infinity but I think with agencies like Consumer Affairs that they would take a long time and we'll also be putting our house on the market shortly so time is an issue.
I've also worked in PR so I know that the media is the quickest way to ruin a company's reputation and far less time-consuming than using legal channels.
I just really resent companies like this treating their customers really badly especially when it's a very well known company and we've paid an arm and a leg.
We once threatened to go to ACA or TT when a very large and well known pet store in Sydney sold us a sick puppy (knowingly) for $1200
After we went through the trauma of weeks of touch and go and stress and worry, he came home and then I found out they were selling the rest of the puppies who survived the illness for half the price. When they wouldnt give us half the money back for him and replace all of the bedding, toys, bowls, etc that we had to throw out because of the virus he had and how contagious it was, DP called and said how appauled he was that they werent listening to me and that we would be contacting ACA or some well known AM radio personalities in Sydney, they change their tune and told us we could have whatever we wanted.
Good luck. Sounds awful to be living like that. Take lots of photos and document all phonecalls to them
I'd try AM radio too. I'd also give VCAT or Consumer Affairs a go as well. It might not take as long as you think. Often they get worried when they get the first phone call explaining they have opened a case and get a rocket up the kyber.
I never went to court, the guy I was chasing settled rather than have to go through it.
Am a genius. They have agreed to a 40% refund which is around $10K.
DId it without spending anything on legal fees though I just quickly got some legal advice and lawyer said, "wow, that's massive, that's a great result, you should be very happy with that."
All this despite them sending me threatening legal letters that scared me for about five minutes.
As my friends said, "they don't know who they're dealing with."
And thanks for Consumer Affairs tip Lulu, they couldn't act for us in this case but the information they provided me with gave me more ammunition against the company with which to threaten them with Today Tonight.
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