Yeah well-done!! We are having a similar issue with our bathrooms (we inherited them with the house) - just poor workmanship that is still under warrantee. I always wonder about the ACA and TT threats because companies often see that as just a threat and something that would likely not happen (realistically, there are millions of stories like this and only so many slots in the programme!). I would rather threaten with local media and local publications like the radio (as Lulu said) or the local newspaper. That speaks volumes because they invariably rely on local clientele and they would realise that it would be so very easy for you to write something and get it published or broadcast. Anyway, hardly applicable now...but something that I have seriously thought about doing!!