Big thumbs up from me too! Great feedback letter and I hope it gets results. It's so frustrating, especially with a toddler in tow. I'm over tardy service and self serve checkouts (had to leave half a trolley load of shopping at Big W on Saturday because it was the close of business and they didn't have any staffed checkouts open. Me with over-the-shopping DS ramping up for a big scream, clearance items that can't be put through self serve checkout as well as items that needed tags removing.) I'm going to start sending feedback letters online too.