BW, I have to agree. I think the clinic need to be made aware so that they can deal with the situation. This nurse needs to be made aware of this and what could have happened if the call had of ended without you having to ask for more information. Mistakes unfortunately do happen, but in this case she just didn't read your file correctly - all of the right information was there, she just didn't communicate it with you. It might take a complaint from you to get the seriousness of this issue through to her so it doesn't happen again. I also agree with Spring, an anonymous complaint may be a good idea if it will make you feel more comfortable.