I have only begun with my clinic (in Victoria), but saw my FS to begin, and see her again for scans and I assume EPU/ET but not sure. I have also had to email her with a couple of queries and her response time etc has been exemplary. I think shes great! The nurses have been less impressive thus far forgetting to schedule me then assuming I knew when and how to collect my injections and so on, though its my first cycle with them. They are friendly etc though, so am assuming I have just had one off mistakes. Time will tell I guess!