Anyone bought a name puzzle and wooden box from Mooo?

[Pandora]

I would expect all the letters to fit inside the box.
I'd call their customer service line because I wouldn't be happy at all with my purchase.

[HotI]

I rang their info line and was told that it is not designed to fit in the box while the pieces are in the puzzle- and that it is just coincidence that 3 out of the 4 letters would fit this way. also coincidence that the pictures on the website also show the letters all having the knob at the same height (and therefore able to fit into the box).

i'm not happy but just wondering if it is just my puzzle or many of their puzzles.

[Shanti]

I wouldnt buy from mooo. We had a bad experience with them. DD got given a name puzzle for her 1st bday; it got recalled as the knobs wernt safe and it took 4mths for them to send a replacement!! Customer service was terrible.
Not sure about their boxes sorry as we only got a puzzle.

[HotI]

I am also finding their customer service not so good. E-mails are ignored and i had to ring multiple times before i finally got to speak to someone who said he couldn't help me.

so, annoying cos i had really been looking forward to buying one of these.- they are not cheap either.

[*Beema*]

We have the same problem with ours but none of ours go in the box in place, but it doesn't really bother me, it just means that everytime we pull it out DD1 has to put it together.

Was thinking about getting one for DD2, but her name is a lot longer so more exy..... but I would like matching ones