OMG! Can you please tell that last mother to put in a formal complaint? Actually, the should all do so. These so called experts should have their licences revoked for giving that advice... I was terrified reading that post that the story would end even worse than it did. That is shocking. Don't these people realise that a child can die in that space of time?? And what's with this "don't go in no matter what". No one should ever say that. No matter how strict your routines, etc, there will always be situations where you HAVE to bend the rules (e.g. if the baby gets stuck in the cot or something).