They come from tertiary institutes... bachelor of business for example... but most CVs that my DH looks at has the applicant's high-school listed. They are usually in their very early 20's with not much to put in their CV's so they rely on being able to say that they were a school prefect or house captain or whatever... all fair enough... but often the thing that gets them an interview or not is when DH rings them to "clarify" something. If their speech patterns on the phone are poor (or if they can barely be understood due to a very strong accent) then DH just thanks them for clarifying and says "we'll get back to you about an interview" and that's the end of it. One of the main complaints of clients in Private bank is that when they were standard bank customers they would use the bank's call centre and often struggle to understand the phone operator. It's just a reality that these clients demand service personnel with good clear speech patterns... if you don't have this as an applicant then you often won't get an interview... no matter what school you went to.