Ok, I'm guilty of sending a lunch order one day when the tuck shop wasn't open (it previously was open every day of the week) and the lady in the office went in to the tuck shop and put a frozen sausage roll into the heater for DD...how hard can it be? I can't believe such a big deal was made out of it and to put a 9 year old in the middle of conflict over it is just awful. I hope you get some sort of positive resolution!