Hi all!

I have applied for a Customer Service Advisor position with Centrelink a week ago and at the moment waiting for someone to call me back for a phone interview. I called the agency on friday and they said that I should be expecting a phone call some time next week....

I am very nervous as I haven't had a phone interview for a very long time. I used to work for the Commonwealth Bank and then took 3 years off to be at home with my children (who are now 4 and 3) and in the past year I have been working at the childcare centre in the office. I am looking for something a little more challenging (lol) and a place which is a little bit more "family" friendly.

I would like to know please if someone out there does work for centrelink and what is it like? What is the phone interview like? The assessment centre? I remember doing this 7 years ago (when I got the CBA job)... but like I said its been a while and I am afraid I won't be able to remember that far back when it comes to giving examples. So any ideas on what kind of things they would ask so that I can prepare myself. Also, from what I've read on the internet, working with Centrelink is pretty stressful... you get abused on the phones and even recieve death threats... I can imagine people getting abusive (they did when I worked with the CBA as well).... but is it really something that happens on a daily basis? Does it depend on which department you work with?

Sorry for all the questions. Hoping someone can help me out.

Thanks in advance!