Good luck laylamum, hope you get offered a position! Sorry to hear you had to quit your current job. Centrelink are a good employer, they definitely try to be supportive of staff with family commitments. I've worked for them for 6 years, but in a support role and not at the counter or in the call centres, but what the other ladies said is pretty much how I've experienced it. Every office is different of course and like all big organisations you will come across people you won't work well with, but from what I've heard it's still a better organisation to work for than the big banks.
just thought i would stick my head in and ask something, for maybe jodi and laylamum...i had my phone interveiw yesterday, not sure how i went, but if i get to the next satge, im very paraniod how i will go with the computer task..i told them i was intermediate at the pc,which could be a little white lie, never worked with computers, but i do know my way around them, but i dont know everything, iykwim, so what do they actually do so maybe i can practice and learn more just in case
It's just a typing test Chrissy. 2 people who got jobs only had typing speeds of around 30WPM, and they still got through. You don't have to be a whizz on the computer, just know how to navigate one.
well i better get practising then, i type pretty quick i think, but i did a online test today, and it my result was 24WPM...so you just type a passage out? i know how to type, but i dont really know what all the keys mean..especially all those F keys up top
It's something like a 5 minute typing test typing out some silly story that usually doesn't make sense.
Good luck! Did they say when you'd hear by if you get through to the next round?
Hi girls... I got a call yesterday (1 month later) advising me that I got accepted .
I am so relieved!!! I got my 1st preference (the location) but the position is a non-ongoing for 12 months in the Family Processing Team. Basically I won't have direct customer contact (from what I understood) and it will be more like over the phone contact if I need to get in touch with a customer. Anyone know about this role?
Do you think it means anything that I was not offered a permanent role. Does this mean that I am on a contract and I won't be eligible for the sick / holiday leave, etc... Also after the 12 months is over, do I have to apply for another role again? Sorry for all the questions. I am really happy that I got a job in the first place. Our land is about to settle in 2 weeks and we have to start paying the mortgage and we're planning to build straight away on it... but I am just concerned about the stability.... does non ongoing mean that they can kick me out as they please?
Cougar - how are you going? After the computer tests were done, I was called in for a one to one interview and then another 2 weeks later (just last saturday), they got me to come in for yet another interview but this time with a Centrelink Manager! So all up I went through 4 interviews and a computer test.
with the 12 month non-ongoing - basically they've got funding for positions for the next 12 months, and not beyond that, based on what needs are seen to be within the network when they were budgeting - at the end of the 12 months, there may be additional funding to offer you a longer term contract or even permanent work. you will have a minimum of 12 months work though
the families processing team will be the group that process baby bonus and family tax benefit new claims, ftb lump sum claims etc. you'll have minimal customer contact unless something is missing from their claim etc...
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