congrats on the job hun!

with the 12 month non-ongoing - basically they've got funding for positions for the next 12 months, and not beyond that, based on what needs are seen to be within the network when they were budgeting - at the end of the 12 months, there may be additional funding to offer you a longer term contract or even permanent work. you will have a minimum of 12 months work though


the families processing team will be the group that process baby bonus and family tax benefit new claims, ftb lump sum claims etc. you'll have minimal customer contact unless something is missing from their claim etc...